GDPR

Privacy Policy

Air Bohemia s.r.o., with its registered office at Bucharova 1314/8, 158 00, Company ID: 25006584, C 47356 registered at the Regional Court in Ústí nad Labem (hereinafter also referred to as “We”), as the controller of personal data, informs you as a user of the website www.airbohemia.com about the processing of personal data and privacy policy described below, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

In the following text, you will learn in particular:

1. what personal data of yours we will process;
2. the purposes for which and the manner in which we will process your personal data;
3. to whom your personal data may be transferred;
4. how long we will process your personal data and
5. what rights you have regarding the protection of your personal data. If you need any part of this text explained, require advice, or wish to discuss the further processing of your personal data, you can contact us at any time at the email address sales@airbohemia.com

Processing of personal data of persons under 15 years of age

Our services and this website are not primarily intended for persons under the age of 15. We do not knowingly process personal data of such persons.

Scope of personal data processing

When you contact us via our website, email, or phone, you may be asked to provide certain information about yourself or your company. This data may include, in particular:

1. your first and last name;
2. company name;
3. address or registered office;
4. company registration number and tax identification number;
5. phone number; or
6. email address.

If you order our services and become our customer, we will ask you to provide other necessary data, which may include, in particular:

1. data contained in your ID card and travel document, including copies of these documents;
2. residence permits;
3. gender;
4. health status;
5. billing details;
6. bank account details; or
7. other data regarding your transport requirements.

Our website uses cookies, which are small text files that the website sends to your browser to remember information about your visits, such as logins, preferences (language, dark mode), or statistics, which improves the user experience and allows for content personalization or ad targeting; the browser sends these files back to the server during your next visit. Specifically, we use:

1. technical and functional cookies, which are necessary for the display and operation of the website;
2. analytical cookies, which help us understand how you use our website; and
3. marketing cookies, which we use for better marketing targeting and to display more relevant advertisements to visitors of our website.

We do not engage in profiling or automated processing of personal data.

Purpose of processing

We use the data you provide primarily to contact you back and provide the information you have requested, or for the purpose of concluding a contract and fulfilling our contractual obligations, i.e., primarily to provide travel and personal information for the execution of a flight. Providing personal data for the purpose of fulfilling a contract and providing personal data for the purpose of responding to your inquiries or requested information is a contractual requirement, and failure to provide it may result in the contract not being concluded or your inquiries not being answered.

Furthermore, we may process personal data for the purpose of fulfilling our legal obligations arising from the laws of the Czech Republic and on the basis of our legitimate interest (keeping records of services provided, traceability, protection of our company, and ensuring legal protection for potential legal claims).

All personal data is processed in a lawful and transparent manner, and only data that is adequate, relevant, and necessary in relation to the purpose of the processing is required.

In addition, we may use your contact details to send you commercial communications, i.e., to inform you about events, publications, services, or offerings that we provide and that we believe might be of interest to you.

You may withdraw your consent to the processing of your personal data for the purpose of sending commercial communications at any time, either directly by unsubscribing using the button in the message sent or by simply sending us an email with the relevant request to sales@airbohemia.cz or to the address from which you received the commercial communication from us. Withdrawing your consent to the processing of your personal data for the purpose of sending commercial communications will not affect our other relationships or the processing of your personal data for the purpose of fulfilling our contractual obligations.

Who has access to your personal data

We will process your personal data as the controller. For the purposes mentioned above, we may transfer your personal data to our subcontractors so that they may process it on our behalf.

• Personal data may be transferred to:
• to an external accounting firm;
• to an external law firm;
• to processors who provide us with server, web, cloud, or IT services, or who are our partners;
• to the relevant authorities, upon request;
• airlines and aircraft operators;
• airports and handling companies; and other external service providers according to your specific service requirements.

Given the nature of the services provided (in connection with international air transport), personal data may be transferred to other European Union member states and to third countries (i.e., countries outside the European Union). In the event of transfers to third countries, we proceed on the basis of a contract concluded with the recipient of the personal data, which will include standard contractual clauses as required by European Union legislation. Personal data will only be transferred to the extent strictly necessary.

Personal data retention period

Personal data provided for the purpose of contract performance will be processed for the duration of our service provision or the performance of our mutual contract, or for the period necessary to fulfill obligations under applicable legal regulations, such as the Accounting Act, the Archives and Records Act, or the Value Added Tax Act (this is typically 10 years from the last service provided, as required by tax regulations).

Other personal data, specifically data provided for the purpose of answering inquiries, service requests where no contract is concluded, or for sending commercial communications, will generally be processed for a period of 5 years, but no longer than until you withdraw your consent to the processing of such personal data.

Your rights regarding personal data processing

Regarding our processing of your personal data, you have the following rights:

• the right of access to personal data;
• the right to data portability;
• the right to rectification;
• the right to erasure ("right to be forgotten");
• the right to restriction of data processing;
• the right to object to processing; and
• the right to lodge a complaint regarding the processing of personal data.

Your rights are explained below to help you better understand what they entail.

You can exercise all your rights by contacting us at the email address sales@airbohemia.com

You may file a complaint with the supervisory authority, which is the Office for Personal Data Protection (www.uoou.cz).

The right of access means that you may request confirmation from us at any time as to whether or not your personal data is being processed. If it is, you have the right to know the purposes of the processing, the scope of the data, who has access to it, how long we will process it, whether you have the right to rectification, erasure, restriction of processing, or the right to object, where we obtained your personal data, and whether automated decision-making, including profiling, is taking place based on the processing of your personal data. You also have the right to obtain a copy of your personal data; the first copy is provided free of charge, while the Intermediary may charge a reasonable fee for subsequent copies to cover administrative costs.

The right to data portability means that, upon your request, we must provide you with the personal data you have provided to us in a structured, commonly used, and machine-readable format, or transmit it to another controller.

The right to rectification means that you may ask us at any time to correct or complete your personal data if it is inaccurate or incomplete.

The right to erasure means that we must delete your personal data if (i) it is no longer necessary for the purposes for which it was collected or otherwise processed, or you have withdrawn your consent to the processing of the data, (ii) the processing is unlawful, (iii) you object to the processing and there are no overriding legitimate grounds for the processing, or (iv) we are required to do so by a legal obligation.

The right to restriction of processing means that until we resolve any disputed issues regarding the processing of your personal data, we must restrict the processing of your personal data such that we may only store it and, where applicable, use it for the establishment, exercise, or defense of legal claims.

The right to object means that you may object to the processing of your personal data that we process for direct marketing purposes or on the grounds of legitimate interest. If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

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These Privacy Policy terms are effective as of August 5, 2026

The controller has not appointed a data protection officer.

The controller reserves the right to unilaterally amend these personal data protection and processing policies.